Terms & Conditions

We make every effort to ensure we provide a good service and hope the details below will help in the general terms we use in providing a smooth service. 

By using our website you agree to and comply with the following Terms of Use. If you disagree then please do not use this site.

  1. Please ensure we have the correct delivery address and contact number at checkout as we cannot be responsible for items lost, damaged or additional delivery costs resulting from orders sent to the wrong address.
  2. Your items may not come in original packaging as not all items are individually packaged so may come in other RECYCLED packaging.
  3. We reserve the right to refuse any order.
  4. Our prices are subject to change without notice.
  5. Multiple items will be delivered as one order.
  6. Our stock levels are updated regularly but if a product is sold out to when we fulfil the order we will contact you at the earliest.
  7. Although every effort is made to photograph items accurately, we cannot guarantee every monitor will accurately depict the 'actual' colour of the merchandise. 
  8. All measurements are approximate as it's not always possible to measure items accurately. 
  9. Promotional codes cannot be used in conjunction with any other offer.

 

Heavy/Fragile Goods

  1.   This symbol is for Heavy/Large and/or Fragile Goods, seen on individual products in the description. These goods are EXCLUDED from delivery prices set out due to the size or fragile nature of these items. If you require delivery please contact us with a post code for a quote. Majority of our items are sent via Pallet Network normally delivered within a week. Occasionally larger more fragile items will be sent with a private courier who will blanket and strap items, delivered within 21 days.
  2. Delivery quotes for heavy/fragile goods are subject to change so please advise at the earliest.
  3. Assistance of heavy/fragile goods (furniture, Mirrors etc) at point of delivery will be necessary where listed, as items are delivered by a ONE Man service.

Antique & Vintage Items

  1. Antique & Vintage products will have general wear and tear expected with age, are part of the character and will not be considered faults. We will however, describe and photograph obvious dents, marks or other features.

Returns & Refunds 

Full details on returns & refunds can be found on our Returns Policy. Please note EXCLUSIONS for the following items: Antique, vintage, used, ex-display, Sale items, bespoke pieces & fabric.

Copyright

  1. All content on this website (product details, images, graphics) is the property of Riverside Interiors.
  2. Images may be shared on social media providing credit has been given to Riverside Interiors.